1. Who We Are

Visionetix Technologies (Pty) Ltd is a private company registered in South Africa (Registration Number 2023/236047/07), operating from 7 Church Street, Britstown, Northern Cape, 8782. We supply and resell computer hardware, laptops, notebooks, phones, and related accessories, and provide IT support, device repair, and related technology services to individuals, small and medium enterprises, and municipal clients.

You may contact us at:

• Telephone: 063 037 2804
• Email: info@visionetix.co.za
• Address: 7 Church Street, Britstown, Northern Cape, 8782

2. Eligibility and Acceptance

By using the Website or engaging our Services, you confirm that you are at least 18 years old, or that you have the consent of a parent or legal guardian, and that you have the legal capacity to enter into a binding agreement. If you are using the Website or our Services on behalf of a business or organization, you confirm that you have the authority to bind that entity to these Terms.

3. Products, Pricing, and Availability

We take reasonable care to ensure that product descriptions, images, and prices displayed on the Website are accurate and current. However:

• Prices are quoted in South African Rand (ZAR) and are subject to change without prior notice.
• All prices include VAT where applicable, unless stated otherwise.
• Product images are for illustrative purposes and may differ slightly from the actual item supplied (e.g. packaging updates by the manufacturer).
• Stock availability is not guaranteed. If an item you have ordered is unavailable, we will notify you and offer a substitute, a backorder, or a full refund.
• In the event of an obvious pricing or listing error, we reserve the right to cancel the order and refund any amount paid, in accordance with the Consumer Protection Act 68 of 2008 ("CPA").

4. Orders and Payment

When you place an order through the Website, in-store, or telephonically, you are making an offer to purchase, which we may accept or decline at our discretion (for example, where stock is unavailable or payment cannot be verified). A binding sale is concluded once we confirm your order in writing (including by email or WhatsApp) or issue an invoice.

Accepted payment methods include electronic funds transfer (EFT), card payment, and other methods as displayed on the Website or communicated by us from time to time. Full payment, or an agreed deposit, is required before goods are dispatched or services commenced, unless other credit terms have been agreed with you in writing (as is the case for certain municipal and business clients).

5. Delivery

We deliver nationally within South Africa using our courier partner, The Courier Guy, as well as offering local collection and drop-off in Britstown, De Aar, and surrounding Northern Cape areas. Estimated delivery times are provided in good faith but are not guaranteed, as they depend on the courier network and factors outside our control.

Risk in goods passes to you on delivery to the address provided at the time of order. Please inspect goods on receipt and notify us within 48 hours of any damage, shortage, or discrepancy.

6. IT Support and Repair Services

Where we provide device repair, maintenance, or IT support services, the following applies:

• A diagnostic assessment may be required before a repair quote can be confirmed; a diagnostic fee may apply, which will be disclosed to you upfront.
• Quotes are valid for 14 days unless otherwise stated, and are based on the fault(s) identified at the time of assessment. Additional faults discovered during repair will be communicated before further work proceeds.
• We are not liable for pre-existing data loss, and strongly recommend that customers back up all data before submitting a device for repair. Where data backup is requested as part of the service, this will be quoted separately.
• Devices left uncollected for longer than 60 days after we have notified you that the repair is complete may be subject to a storage fee, or, after reasonable attempts to contact you, may be disposed of or sold to recover costs, to the extent permitted by law.
• Warranty on repairs covers the specific fault repaired and the part(s) replaced, for the period stated on your repair invoice, and does not cover unrelated faults, misuse, liquid damage, or further physical damage occurring after collection.

7. Returns, Refunds, and Warranties

Returns, exchanges, and refunds on products and repairs are governed by our separate Returns & Repair Policy, available on the Website, which forms part of these Terms. Nothing in these Terms limits your statutory rights under the Consumer Protection Act 68 of 2008, including your right to return defective goods.

Manufacturer warranties on new products are passed on to you in accordance with the applicable manufacturer's terms. Where we provide an additional Visionetix warranty on a product or repair, the specific terms and duration will be stated on your invoice or receipt.

8. Intellectual Property

All content on the Website, including text, graphics, logos, product images, and software, is owned by or licensed to Visionetix and is protected by South African and international intellectual property laws. You may not reproduce, distribute, or use any content from the Website for commercial purposes without our prior written consent.

9. Acceptable Use

You agree not to use the Website in any way that:

• Violates any applicable law or regulation;
• Attempts to gain unauthorized access to our systems, data, or networks;
• Transmits any virus, malware, or harmful code;
• Involves fraudulent or misleading conduct, including providing false information when placing an order.

We reserve the right to suspend or terminate your access to the Website and to refuse service to anyone, at our discretion, where we reasonably believe these Terms have been breached.

10. Limitation of Liability

To the maximum extent permitted by law, Visionetix shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of the Website or our Services, including loss of data, loss of profit, or business interruption, except where such liability cannot be excluded under the Consumer Protection Act 68 of 2008 or other applicable law.

Our total liability to you for any claim arising from these Terms, whether in contract, delict, or otherwise, shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

Nothing in these Terms limits our liability for death, personal injury, or fraud caused by our gross negligence, or any other liability that cannot lawfully be excluded.

11. Privacy

Our collection, use, and storage of your personal information is governed by our Privacy Policy, which is compliant with the Protection of Personal Information Act 4 of 2013 (POPIA) and is available on the Website.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, or applicable law. The updated Terms will be posted on this page with a revised effective date. Continued use of the Website or our Services after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or your use of our Website or Services will first be addressed by contacting us directly to seek a resolution. Should a dispute remain unresolved, either party may refer the matter to the National Consumer Commission, an accredited consumer arbitration body, or the courts of South Africa, as applicable.

14. Contact Us

If you have any questions about these Terms, please contact us:

1. Part A: Returns on Products Purchased

1.1 Cooling-Off Right for Online and Telephonic Orders

If you purchased a product from us without face-to-face contact — for example, through our website or telephonically — you have the right under the CPA to cancel the transaction without reason within 7 (seven) calendar days of receiving the goods. To exercise this right, contact us within this period and return the item unused, in its original packaging, with all accessories and proof of purchase. A refund will be processed once the item has been received and inspected. Please note that this cooling-off right does not apply to goods purchased in person at our premises.

1.2 Defective, Unsafe, or Not-as-Described Goods

If a product is found to be defective, unsafe, or does not match its description within 6 (six) months of purchase, you are entitled under the CPA to a repair, replacement, or refund, at your choice, at no charge to you, unless the defect was caused by misuse, normal wear and tear, or unauthorized modification after delivery.

1.3 Change of Mind

Outside of the statutory cooling-off period described in 1.1, we do not generally offer refunds for change of mind. Where we agree, at our discretion, to accept a change-of-mind return, the item must be unused, in original packaging with all accessories, and a handling fee may apply. Certain items — including opened software, custom-configured devices, and consumables such as ink or toner — cannot be returned for change of mind.

1.4 How to Return a Product

To request a return, contact us on 063 037 2804 or info@visionetix.co.za with your order number and reason for return. We will advise whether the item should be brought to our premises or collected by courier. Where a return is due to our error or a product defect, we will cover the return shipping cost; for change-of-mind returns, the customer is responsible for return shipping costs.

1.5 Refunds

Approved refunds will be processed to the original payment method within 7-14 business days of the returned item being received and inspected. Delivery charges are refunded only where the return is due to our error, a defect, or a cancellation within the cooling-off period.

2. Part B: Repair Services

2.1 Diagnostics and Quotes

When you bring a device in for repair, we will assess the reported fault and provide you with a quote before carrying out any chargeable work. A diagnostic fee may apply, which will be communicated to you upfront and is payable whether or not you proceed with the repair. Quotes are valid for 14 days from the date issued.

2.2 Data Backup and Data Loss

You are responsible for backing up your data before submitting a device for repair. While we take reasonable care during the repair process, Visionetix is not liable for any loss of data, software, or files that occurs during diagnosis or repair. If you require assistance backing up your data, we offer this as a separate, quoted service — please ask us before your device is submitted for repair.

2.3 Repair Warranty

Repairs carried out by Visionetix carry a warranty on the specific fault repaired and any part(s) replaced, for the period stated on your repair invoice (typically 90 days, unless otherwise specified). This warranty does not cover: unrelated faults; damage caused by misuse, liquid, or physical impact after collection; or repairs, modifications, or tampering carried out by anyone other than Visionetix after the original repair.

2.4 Additional Faults Found During Repair

If we discover additional faults not identified at the time of the original quote, we will contact you before carrying out any further chargeable work.

2.5 Collection of Repaired Devices

We will notify you once your device is ready for collection. Devices not collected within 30 days of this notification may attract a storage fee. Devices not collected within 60 days of notification, despite reasonable attempts by us to contact you using the details you provided, may be disposed of or sold to recover reasonable costs incurred, to the extent permitted by law. We encourage you to collect your device promptly to avoid this.

2.6 Devices We Are Unable to Repair

Where a device cannot be economically or safely repaired, we will inform you and, where applicable, return the device to you at no further charge beyond any diagnostic fee already payable.

3. Your Statutory Rights

Nothing in this Policy limits or excludes any right you have under the Consumer Protection Act 68 of 2008, or any other applicable South African consumer protection law. Where any provision of this Policy conflicts with the CPA, the CPA will prevail.

4. Contact Us

For any return, refund, or repair query, please contact us: