1. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact details: name, surname, phone number, email address, physical or delivery address.
• Order and billing information: products purchased, order history, payment method used (we do not store full card numbers — these are processed by our payment provider).
• Device and repair information: device make, model, serial number, fault description, and any data necessarily accessed to diagnose or repair the device.
• Account information: if you register an account on our website, your login details and preferences.
• Communications: records of emails, WhatsApp messages, or calls between you and Visionetix relating to orders, quotes, or support.
• Technical information: IP address, browser type, and website usage data, collected automatically when you visit our website.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, including arranging delivery through our courier partners;
• To provide IT support and repair services, including contacting you with quotes, updates, and collection notices;
• To communicate with you about your orders, queries, or account;
• To send you invoices, statements, and, where you have consented, promotional or marketing communications;
• To improve our website, products, and services;
• To comply with our legal, tax, and regulatory obligations;
• To detect and prevent fraud or misuse of our website and services.

We only collect the personal information that is reasonably necessary for these purposes, in line with POPIA's principle of minimality.

3. Legal Basis for Processing

We process your personal information on one or more of the following grounds: your consent, the necessity of processing to perform a contract with you (such as fulfilling an order or repair), compliance with a legal obligation (such as tax record-keeping), or our legitimate business interests, provided these do not override your rights and interests.

4. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties strictly where necessary to provide our services, including:

• Courier and delivery partners (such as The Courier Guy), to deliver your order;
• Payment processors and financial institutions, to process payments securely;
• Product suppliers and manufacturers, where required for warranty claims;
• Municipal or business clients' authorized representatives, where we act under a service agreement with them;
• Professional advisors (such as our accountant or attorney) and regulators, where required by law.

We require any third party we share personal information with to keep it secure and to use it only for the purpose for which it was shared.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against loss, unauthorized access, alteration, or disclosure, including access controls, secure storage of physical and digital records, and restricted access to devices submitted for repair. While we take security seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law (for example, tax and financial records are generally retained for five years in accordance with South African tax legislation). Device and repair records are retained for a reasonable period to support warranty claims and after-sales support.

7. Your Rights

Subject to POPIA, you have the right to:

• Request access to the personal information we hold about you;
• Request correction or updating of inaccurate or outdated information;
• Request deletion of your personal information, subject to our legal retention obligations;
• Object to the processing of your personal information for direct marketing purposes, and opt out of marketing communications at any time;
• Withdraw consent, where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal;
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been processed unlawfully.

To exercise any of these rights, please contact us using the details at the end of this Policy. We will respond to legitimate requests within a reasonable time.

8. Cookies and Website Analytics

Our Website may use cookies or similar technologies to improve your browsing experience and to understand how visitors use the Website. You can adjust your browser settings to refuse cookies, although this may affect certain features of the Website.

9. Children's Privacy

Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children without the consent of a parent or legal guardian, in accordance with POPIA.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The updated Policy will be posted on this page with a revised effective date.

11. Contact Us and the Information Regulator

If you have any questions about this Privacy Policy, or wish to exercise any of your rights, please contact us:

If you believe we have not adequately addressed your concern, you may contact the Information Regulator of South Africa: enquiries@inforegulator.org.za, www.justice.gov.za/inforeg/.